LEGAL
PROTOCOLS

1. Data Collection and Purpose

Nebulentra Digital Studio, located at Calle Reyes Católicos, 21, Piso 3C — 18001, Granada, Granada, España, collects personal data solely for the purpose of providing digital design and development services. The following categories of personal data may be collected:

• Identification Data: Full name, email address, phone number, and company affiliation when provided through contact forms or project inquiries.
• Project Data: Specifications, requirements, and materials submitted for design and development services.
• Technical Data: IP address, browser type, operating system, and usage analytics collected automatically through standard web server logs.
• Financial Data: Payment information processed through third-party payment processors (Stripe) — Nebulentra does not store credit card details.

2. Legal Basis for Processing

We process personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Consent (Article 6.1.a): When you submit contact forms or subscribe to communications, you provide explicit consent for data processing.
• Contractual Necessity (Article 6.1.b): Processing required to fulfill service agreements and deliver contracted design work.
• Legitimate Interest (Article 6.1.f): Technical data collection necessary for website security, performance optimization, and service improvement.

3. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: Retained for 24 months from last communication.
• Project-related data: Retained for 36 months after project completion for warranty and support purposes.
• Financial records: Retained for 5 years as required by Spanish tax legislation.
• Technical logs: Automatically purged after 90 days.

4. Data Subject Rights

Under GDPR and Spanish data protection law (LOPDGDD), you have the following rights regarding your personal data held by Nebulentra:

• Right of Access (Article 15): Request a copy of all personal data we hold about you.
• Right to Rectification (Article 16): Request correction of inaccurate or incomplete personal data.
• Right to Erasure (Article 17): Request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction (Article 18): Request limitation of processing in certain circumstances.
• Right to Portability (Article 20): Receive your personal data in a structured, commonly used format.
• Right to Object (Article 21): Object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to all requests within 30 days.

5. Data Transfers

Nebulentra does not transfer personal data outside the European Economic Area (EEA). In the event that project requirements necessitate data transfer to third countries, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Staff training on data protection principles

7. Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD):

Agencia Española de Protección de Datos
C/ Jorge Juan, 6
28001 Madrid, España
www.aepd.es

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us understand how you interact with our site and improve your experience.

2. Types of Cookies Used

Nebulentra Digital Studio uses the following categories of cookies:

3. Specific Cookies Deployed

• nebulentra_cookies_accepted: Stores your cookie consent preference. Type: Strictly Necessary. Duration: 12 months.
• _ga, _gid: Google Analytics identifiers for anonymous usage statistics. Type: Analytics. Duration: 2 years / 24 hours.
• session_id: Maintains your session state during browsing. Type: Strictly Necessary. Duration: Session.

4. Managing Cookies

You can control cookie settings through:

• Our cookie consent banner displayed on first visit
• Your browser settings (Chrome, Firefox, Safari, Edge)
• By contacting us at [email protected]

Note: Disabling strictly necessary cookies may impair website functionality.

5. Third-Party Cookies

We may use Google Analytics for anonymous usage tracking. Google's privacy policy governs their data collection: Google Privacy Policy.

1. Service Delivery Model

Nebulentra Digital Studio provides digital design and development services on a project basis. All services are delivered as custom work products tailored to individual client specifications. Due to the bespoke nature of our work, standard consumer right of withdrawal does not apply once project work has commenced (Directive 2011/83/EU, Article 16).

2. Cancellation and Refund Conditions

• Pre-Project Cancellation: If you cancel before any work has commenced, you are entitled to a full refund of any advance payments within 14 days.
• Early Phase Cancellation: Cancellation during the first 25% of project milestones will result in a refund of 75% of the total project fee, minus any costs incurred for preliminary deliverables.
• Mid-Project Cancellation: Cancellation between 25-75% completion will result in a prorated refund based on work completed versus work remaining.
• Late Phase Cancellation: Cancellation after 75% completion is not eligible for refund as the majority of deliverables have been produced.

3. Quality Guarantee

If deliverables fail to meet the specifications outlined in the project agreement, Nebulentra will:

• Implement reasonable revisions at no additional cost within the agreed revision rounds
• Provide a full refund if the deliverables cannot be remedied to meet specifications within three revision cycles
• Respond to quality concerns within 48 business hours

4. Payment Disputes

Any payment disputes must be raised within 30 days of the invoice date. Disputes should be directed to [email protected] with relevant project documentation. We commit to resolving all disputes within 15 business days.

5. Refund Processing

Approved refunds are processed within 14 business days to the original payment method. International bank transfers may require additional processing time.

1. Acceptance of Terms

By accessing the services of Nebulentra Digital Studio ("the Provider"), you ("the Client") agree to be bound by these Terms of Service. These terms constitute the entire agreement between parties and supersede all prior negotiations, representations, or agreements relating to the subject matter.

2. Scope of Services

Nebulentra provides digital design, brand development, and creative consultation services as detailed in individual project proposals. Each project engagement is governed by a separate Statement of Work (SOW) that specifies:

• Project deliverables and specifications
• Timeline and milestone definitions
• Payment schedule and total project cost
• Revision allowances and change request procedures

3. Intellectual Property Rights

Upon receipt of full payment, the Client receives:

• Full ownership of final deliverables produced under the project agreement
• Perpetual, irrevocable license to use all project-related materials
• Right to modify, reproduce, and distribute the deliverables without restriction

Nebulentra retains the right to display project work in portfolios and marketing materials unless explicitly prohibited in writing. Pre-existing intellectual property, frameworks, and tools remain the property of Nebulentra.

4. Payment Terms

• Invoices are payable within 14 days of issue date
• 50% advance payment required before project commencement
• Remaining balance due upon delivery of final deliverables
• Late payments accrue interest at 2% per month, maximum permitted by Spanish law
• All prices exclude IVA (VAT), which will be applied at the prevailing rate (21%) for Spanish clients

5. Limitation of Liability

Nebulentra's total liability shall not exceed the total project fees paid by the Client. We shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Delays caused by force majeure events
• Issues arising from Client-provided materials or third-party services

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 36 months.

7. Termination

Either party may terminate this agreement with 14 days written notice. Termination does not relieve the Client of payment obligations for work already completed. Nebulentra reserves the right to terminate immediately if the Client breaches material terms or fails to make required payments.

8. Governing Law and Jurisdiction

These Terms of Service are governed by Spanish law. Any disputes shall be resolved through arbitration administered by the Court of Arbitration of the Official Chamber of Commerce, Industry and Services of Granada, or through the competent courts of Granada, España.

9. Modifications

Nebulentra reserves the right to modify these terms at any time. Material changes will be communicated to active clients via email. Continued use of services after notification constitutes acceptance of modified terms.

10. Contact

For questions regarding these Terms of Service, contact:

Nebulentra Digital Studio
Calle Reyes Católicos, 21, Piso 3C
18001, Granada, Granada, España
Email: [email protected]
Phone: +34 659 825 149